{
  "count": 8,
  "faqs": [
    {
      "question": "Do you deliver across New Zealand?",
      "answer": "Yes. We deliver all over New Zealand, North and South Island, including every major city, regional town and rural delivery address. Standard delivery is free on every order, and all orders ship in plain, discreet outer packaging with no product details visible on the outside.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "How long does delivery take?",
      "answer": "Orders are dispatched within 24 hours on business days. Standard delivery takes 3 to 5 business days and is free. Express delivery (1 to 2 business days, major metro areas) is available at checkout for a flat $15. You get a tracking link by email as soon as your order ships.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "What is in a pouch of Feminine Balance?",
      "answer": "Each resealable pouch holds 60 berry-flavoured women's probiotic gummies, a full 30-day supply taken as two gummies a day. No refrigeration is required.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "How much does Feminine Balance cost?",
      "answer": "A single pouch of 60 gummies (a full 30-day supply) is NZ$79.00 with free delivery, reduced from NZ$99.00.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "What is your refund policy?",
      "answer": "Every purchase is covered by a 14-day money-back guarantee, no questions asked. Contact us within 14 days of purchase for a full refund; you do not need to return the pouch. Your rights under the Consumer Guarantees Act 1993 apply in addition.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "Is checkout secure and what payment methods are accepted?",
      "answer": "All purchases are processed through Stripe or PayPal, both PCI DSS Level 1 certified and end-to-end encrypted. We never store your card details. Cards, Apple Pay and Google Pay are accepted.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "Can I use the valued-customer discount code?",
      "answer": "Yes. Enter the code valued-customer in the cart to take 15% off the goods total on your order.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    },
    {
      "question": "How do I contact the team?",
      "answer": "Email theteam@vaginalprobiotics.co.nz or call +66 098 391 3877. A real person reads every message and we usually reply within one business day.",
      "source": "general",
      "url": "https://vaginalprobiotics.co.nz/contact/"
    }
  ]
}