{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard tracked delivery across New Zealand on every order, arriving 3 to 5 business days after dispatch within 24-hour dispatch on business days. Express delivery (1 to 2 business days) available at checkout for a flat $15.",
    "content": "Shipping Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. Our promise: Every order is dispatched within 24 hours on business days. Standard delivery is free across New Zealand, express delivery (1 to 2 business days) is available at checkout for a flat $15, and every purchase is covered by our 14-day money-back guarantee . 1. Order processing All orders are processed within 24 hours of payment confirmation, Monday to Friday (excluding New Zealand and Thai public holidays). You will receive an email confirmation once your order has been accepted and a dispatch notification with tracking information once it has shipped. Orders placed on weekends or public holidays will be processed on the next available business day. 2. New Zealand delivery Standard delivery (free) Cost: Free on every order. Timeframe: 3–5 business days. Coverage: All of New Zealand. Express delivery ($15 flat) Cost: A flat $15, selected in the cart at checkout. Express is a paid upgrade for the fastest delivery option. Timeframe: 1–2 business days. Coverage: Major metro areas. We deliver all over New Zealand , North and South Island, including every major city, suburb, regional town, and rural delivery address. We proudly ship to customers across Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier-Hastings, Nelson and Queenstown. All orders are shipped in plain, discreet outer packaging with no product details visible on the outside. 3. International shipping Feminine Balance ships internationally. International delivery times and costs vary by destination, and you may be responsible for any customs duties, import taxes, or fees charged by your country's customs authority; these are outside our control and are not included in our shipping charges. For international orders and shipping estimates, contact us at theteam@vaginalprobiotics.co.nz . 4. Tracking your order Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track your parcel. If you have not received your tracking details within 48 hours of ordering, please check your spam folder or contact our support team. See Track Your Parcel for help. 5. Delivery issues Lost or delayed parcels If your parcel has not arrived within 10 business days of dispatch (New Zealand) or 25 business days (international), please contact us at theteam@vaginalprobiotics.co.nz with your order number and we will investigate and arrange a replacement or refund. Incorrect address Please ensure your delivery address is correct at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately; we can often amend addresses before dispatch. 6. Contact us Email theteam@vaginalprobiotics.co.nz or call +66 098 391 3877 . NZ Office: 8 Commerce Street, Auckland CBD. Corporate: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Questions about delivery?",
    "url": "https://vaginalprobiotics.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "14-day money-back guarantee on every purchase, no questions asked and no return required. Refunds to the original payment method within 5 to 10 business days of approval.",
    "content": "Refunds & Returns Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. 14-Day Money-Back Guarantee: If you are not completely satisfied with your Feminine Balance order for any reason, contact us within 14 days of your purchase date for a full refund. No questions asked. How to request a return or refund Email theteam@vaginalprobiotics.co.nz with your order number and the reason for your return (optional; we don't require a reason, but it helps us improve). Our team will respond within 1–2 business days with instructions. Refunds are processed back to your original payment method within 5–10 business days of approval. Eligibility Returns must be requested within 14 days of the original purchase date. Products do not need to be returned unless specifically requested by our team. We accept returns on opened products; you do not need to finish a full pouch to request a refund. Refunds apply to the product price. Original shipping costs (if any) are non-refundable unless the item was faulty. Damaged or faulty items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at theteam@vaginalprobiotics.co.nz with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including any return shipping if applicable. Your rights under New Zealand consumer law Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993, and our conduct is governed by the Fair Trading Act 1986. Your rights under New Zealand consumer law are in addition to any rights under this policy. For more information, visit consumerprotection.govt.nz . Contact us Email theteam@vaginalprobiotics.co.nz or call +66 098 391 3877 . Feminine Balance, a division of Caruso Consulting Co Ltd (Tax ID 0765554000332). NZ Office: 8 Commerce Street, Auckland CBD. Corporate: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Start a return",
    "url": "https://vaginalprobiotics.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Feminine Balance collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy – Feminine Balance Feminine Balance ← Back to Shop Legal Privacy Policy Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. · Feminine Balance is a division of Caruso Consulting Co Ltd · theteam@vaginalprobiotics.co.nz Summary: We collect only what we need to process your order and improve your experience. We do not sell your personal data. You have the right to access, correct, or delete your information at any time. 1. Who We Are Feminine Balance ( vaginalprobiotics.co.nz ) is a division of Caruso Consulting Co Ltd , a company registered in Thailand (Tax ID: 0765554000332), with New Zealand administration at 8 Commerce Street, Auckland CBD, Auckland 1010. When this policy refers to \"we\", \"us\" or \"our\", it means Caruso Consulting Co Ltd trading as Feminine Balance. We are the data controller for personal information collected through this website. If you have any questions about this policy or how we handle your data, contact us at theteam@vaginalprobiotics.co.nz or call +66 098 391 3877 . 2. Information We Collect 2.1 Information You Provide Purchase information: Name, email address, delivery address, and payment details when you place an order. Payment card data is processed directly by Stripe and is never stored on our servers. Communications: Any information you send us via email, phone, or contact forms. 2.2 Information Collected Automatically Usage data: Pages visited, time spent on site, browser type, device type, IP address, and referring URLs. Cookies: Small text files stored on your device to help us understand site usage and serve relevant advertising. See Section 5 for details. Analytics data: Aggregated, anonymised information via Google Analytics about how visitors use our site. 3. How We Use Your Information We use your personal information to: Process and fulfil your orders, including sending order confirmations and delivery updates Respond to your enquiries and provide customer support Improve our website, products, and services Send transactional emails related to your purchases (not marketing, unless you opt in) Comply with legal obligations including tax, fraud prevention, and consumer protection laws Serve relevant advertising via Google Ads and Meta (Facebook/Instagram) platforms, using anonymised or aggregated audience data We will never sell, rent, or trade your personal data to third parties for their own marketing purposes. 4. Third-Party Tools & Data Sharing 4.1 Payment Processing – Stripe All payments are processed by Stripe, Inc. Stripe is PCI-DSS Level 1 certified. Your payment card details are transmitted directly to Stripe's secure servers and are never stored on our systems. Stripe's privacy policy is available at stripe.com/privacy . 4.2 Google Analytics & Google Ads We use Google Analytics to understand how visitors interact with our site and Google Ads to reach relevant audiences. Google may use cookies and similar technologies to collect anonymous usage data. You can opt out via Google's opt-out tool . Google's privacy policy: policies.google.com/privacy . 4.3 Meta (Facebook & Instagram) Pixel Our site may use the Meta Pixel to measure the effectiveness of our advertising and to build audiences for relevant ad campaigns. The Meta Pixel collects anonymised event data (such as page views and purchases). You can manage your ad preferences at facebook.com/adpreferences . Meta's data policy: facebook.com/policy . 4.4 Shipping & Fulfilment Partners We share your name and delivery address with our logistics and fulfilment partners solely for the purpose of delivering your order. These partners are contractually obligated to protect your data and not use it for any other purpose. 5. Cookies We use the following categories of cookies: Essential cookies: Required for the website to function (e.g. session management, checkout). Cannot be disabled. Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). These are anonymised. Marketing cookies: Used by Google Ads and Meta Pixel to serve relevant advertising. You can opt out via your browser settings or the links in Section 4. You can manage or disable cookies in your browser settings at any time. Note that disabling certain cookies may affect site functionality. 6. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting obligations. Order records are typically retained for 7 years in line with New Zealand tax law. You can request deletion of your data at any time (see Section 7). 7. Your Rights Depending on your location, you may have the following rights regarding your personal data: Right of access: Request a copy of the personal data we hold about you Right to rectification: Request correction of inaccurate or incomplete data Right to erasure: Request deletion of your data (\"right to be forgotten\") Right to restriction: Request that we limit how we use your data Right to data portability: Request your data in a structured, machine-readable format Right to object: Object to our use of your data for direct marketing To exercise any of these rights, contact us at theteam@vaginalprobiotics.co.nz . We will respond within 30 days. 8. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security). Payment data is handled exclusively by Stripe's PCI-compliant infrastructure. 9. International Data Transfers As a company with registered offices in Thailand and an New Zealand administration address, your data may be processed in multiple jurisdictions. We ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws and with appropriate safeguards in place. 10. Children's Privacy Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately and we will delete it. 11. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised \"Last updated\" date. We encourage you to review this policy periodically. 12. Contact Us For any questions, requests, or concerns about this Privacy Policy or how we handle your data: Email: theteam@vaginalprobiotics.co.nz Phone: +66 098 391 3877 NZ Address: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand Registered Address: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand Feminine Balance · A division of Caruso Consulting Co Ltd Home · Privacy Policy · Terms & Conditions · Shipping & Returns © 2025 Feminine Balance. All rights reserved.",
    "url": "https://vaginalprobiotics.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Feminine Balance.",
    "content": "Terms & Conditions – Feminine Balance Feminine Balance ← Back to Shop Legal Terms & Conditions Last updated: 13 August 2026 · Have this reviewed by a qualified adviser before launch. · Feminine Balance is a division of Caruso Consulting Co Ltd · Tax ID: 0765554000332 By accessing or using vaginalprobiotics.co.nz and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing. 1. About Us This website ( vaginalprobiotics.co.nz ) is operated by Caruso Consulting Co Ltd , trading as Feminine Balance . Registered in Thailand (Tax ID: 0765554000332) at Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. New Zealand administration: 8 Commerce Street, Auckland CBD, Auckland 1010. Contact: theteam@vaginalprobiotics.co.nz | +66 098 391 3877 . 2. Use of This Website 2.1 Permitted Use You may use this website for lawful purposes only. You agree not to use it in any way that breaches applicable local, national, or international laws or regulations; to transmit unsolicited or unauthorised advertising; or to transmit any data containing viruses or malicious code. 2.2 Intellectual Property All content on this website — including text, images, logos, and product descriptions — is owned by or licensed to Caruso Consulting Co Ltd. You may not reproduce, distribute, or create derivative works without our express written permission. 2.3 Accuracy of Information We endeavour to ensure all information on this website is accurate and up to date. However, we do not warrant that product descriptions, pricing, or availability are error-free. We reserve the right to correct any errors and to change or update information at any time without notice. 3. Products & Health Disclaimer Feminine Balance products are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or health condition. The statements on this website have not been evaluated by the Therapeutic Goods Administration (TGA), the Food and Drug Administration (FDA), or any equivalent regulatory body. Always consult a qualified healthcare professional before starting any new supplement, particularly if you are pregnant, breastfeeding, taking medication, or have an existing health condition. Results may vary between individuals. 4. Ordering & Purchase Terms 4.1 Placing an Order By clicking \"Buy Now\" and completing a purchase via our Stripe checkout, you are making a binding offer to purchase the selected product at the stated price. We reserve the right to decline or cancel any order at our discretion, in which case we will issue a full refund. 4.2 Pricing & Currency All prices displayed on this website are in New Zealand Dollars (NZD) and are inclusive of any applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged will be the price displayed at the time you complete your purchase. 4.3 Payment We accept all major credit and debit cards via Stripe. Your payment is processed securely by Stripe's PCI-DSS Level 1 certified infrastructure. We do not store your card details. By submitting your payment details, you confirm you are authorised to use the payment method provided. 4.4 Order Confirmation You will receive an email confirmation once your payment has been processed and your order is accepted. This confirmation constitutes our acceptance of your order and forms a binding contract. 5. Shipping & Delivery Orders are dispatched within 24 hours of payment confirmation (Monday to Friday, excluding public holidays). We deliver across New Zealand including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Napier, Palmerston North, Nelson, and Queenstown, as well as all regional and remote areas. Standard delivery takes 3–5 business days. International shipping is available — delivery times vary by destination. Full details are available in our Shipping & Returns Policy . 6. Returns & Refunds We offer a 14-day money-back guarantee on all purchases. If you are not completely satisfied with your order for any reason, contact us within 30 days of your purchase date at theteam@vaginalprobiotics.co.nz and we will process a full refund. Full details are in our Shipping & Returns Policy . 7. Limitation of Liability To the fullest extent permitted by law, Caruso Consulting Co Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claim arising from or related to these Terms shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law under the New Zealand Consumer Guarantees Act. 8. New Zealand Consumer Guarantees Act Our products come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 9. Privacy Your use of this website and our handling of your personal data is governed by our Privacy Policy , which is incorporated into these Terms by reference. 10. Governing Law These Terms are governed by the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of New Zealand. 11. Changes to These Terms We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms. 12. Contact Email: theteam@vaginalprobiotics.co.nz Phone: +66 098 391 3877 NZ Office: 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand Registered Office: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand Feminine Balance · A division of Caruso Consulting Co Ltd Home · Privacy Policy · Terms & Conditions · Shipping & Returns © 2025 Feminine Balance. All rights reserved.",
    "url": "https://vaginalprobiotics.co.nz/terms-and-conditions/"
  }
}