Refunds & Returns
Last updated: 13 August 2026 ยท Have this reviewed by a qualified adviser before launch.
14-Day Money-Back Guarantee: If you are not completely satisfied with your Feminine Balance order for any reason, contact us within 14 days of your purchase date for a full refund. No questions asked.
How to request a return or refund
- Email theteam@vaginalprobiotics.co.nz with your order number and the reason for your return (optional; we don't require a reason, but it helps us improve).
- Our team will respond within 1–2 business days with instructions.
- Refunds are processed back to your original payment method within 5–10 business days of approval.
Eligibility
- Returns must be requested within 14 days of the original purchase date.
- Products do not need to be returned unless specifically requested by our team.
- We accept returns on opened products; you do not need to finish a full pouch to request a refund.
- Refunds apply to the product price. Original shipping costs (if any) are non-refundable unless the item was faulty.
Damaged or faulty items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at theteam@vaginalprobiotics.co.nz with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including any return shipping if applicable.
Your rights under New Zealand consumer law
Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993, and our conduct is governed by the Fair Trading Act 1986. Your rights under New Zealand consumer law are in addition to any rights under this policy. For more information, visit consumerprotection.govt.nz.
Contact us
Email theteam@vaginalprobiotics.co.nz or call +66 098 391 3877. Feminine Balance, a division of Caruso Consulting Co Ltd (Tax ID 0765554000332). NZ Office: 8 Commerce Street, Auckland CBD. Corporate: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.