Shipping
Last updated: 13 August 2026 ยท Have this reviewed by a qualified adviser before launch.
Our promise: Every order is dispatched within 24 hours on business days. Standard delivery is free across New Zealand, express delivery (1 to 2 business days) is available at checkout for a flat $15, and every purchase is covered by our 14-day money-back guarantee.
1. Order processing
All orders are processed within 24 hours of payment confirmation, Monday to Friday (excluding New Zealand and Thai public holidays). You will receive an email confirmation once your order has been accepted and a dispatch notification with tracking information once it has shipped.
Orders placed on weekends or public holidays will be processed on the next available business day.
2. New Zealand delivery
Standard delivery (free)
Cost: Free on every order. Timeframe: 3–5 business days. Coverage: All of New Zealand.
Express delivery ($15 flat)
Cost: A flat $15, selected in the cart at checkout. Express is a paid upgrade for the fastest delivery option. Timeframe: 1–2 business days. Coverage: Major metro areas.
We deliver all over New Zealand, North and South Island, including every major city, suburb, regional town, and rural delivery address. We proudly ship to customers across Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier-Hastings, Nelson and Queenstown.
All orders are shipped in plain, discreet outer packaging with no product details visible on the outside.
3. International shipping
Feminine Balance ships internationally. International delivery times and costs vary by destination, and you may be responsible for any customs duties, import taxes, or fees charged by your country's customs authority; these are outside our control and are not included in our shipping charges. For international orders and shipping estimates, contact us at theteam@vaginalprobiotics.co.nz.
4. Tracking your order
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track your parcel. If you have not received your tracking details within 48 hours of ordering, please check your spam folder or contact our support team. See Track Your Parcel for help.
5. Delivery issues
Lost or delayed parcels
If your parcel has not arrived within 10 business days of dispatch (New Zealand) or 25 business days (international), please contact us at theteam@vaginalprobiotics.co.nz with your order number and we will investigate and arrange a replacement or refund.
Incorrect address
Please ensure your delivery address is correct at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately; we can often amend addresses before dispatch.
6. Contact us
Email theteam@vaginalprobiotics.co.nz or call +66 098 391 3877. NZ Office: 8 Commerce Street, Auckland CBD. Corporate: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.